Looks like someone used your card to sign up for our service. I am enclosing a screenshot of Macpaw charging my cc again! I do not have an account,I never signed up for one ! There is no email attached to any account with this company but you keep charging me monthly! It's being declined by my cc company but I shouldn't have this issue at all! (The consumer indicated he/she DID NOT accept the response from the business.) If you have doubts what exactly product is that, you still can let us know details and we'll help you figuring out who will be the best contact point. Could you please let us know any order details via our e-mail so we can re-check what exactly happened. We haven't located any orders under your e-mail address. Initially they removed the history of billing from my account but sent the information to my by email when I requested it. I want a refund for both accounts opened on this new system that I did not even have website information or a log in for until I was recently given them. I have repeatedly told the company that this is fraud and they keep telling me that since it is over 30 days they will not refund. This website showed the other 2 accounts that had been opened in ky name and I had been being charged for. I was then told that they had updated their system and given a link for another account login. I told them I have only ever had one account for one computer and I had checked my account online. I emailed MacPaw asking why I was being charge as my account already renewed in July. This year I noticed the second charge in august and I logged into my account and sure enough my account renewed in July. Then in September of 2021 they opened another account for me and charged me a third yearly rate. I then wound up paying for 2 accounts for a year. The company charge me for that account and from what they told me, upgraded their system and opened another account for me and charged me again for a year subscription in august 2020.
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